Refund & Cancellation Policy

1. Who issues the refund

LoopInOne is a self-service ticketing platform. Unless the event is hosted by LoopInOne itself, the organizer is the merchant of record for every ticket sold. That means the organizer decides the refund rules for their event, and refunds are paid out of the organizer's settled balance, not LoopInOne's.

We collect payments on the organizer's behalf and pass them through to the organizer's verified payout destination. When a refund is approved, we reverse the original payment back to the buyer's original payment method (or, where that isn't possible, to a payout destination the buyer specifies).

2. The organizer's refund policy

Every event on LoopInOne displays the organizer's refund policy before checkout. By completing a purchase, you accept that policy for the tickets in your order.

Typical organizer policies include:

• Full refunds until a cutoff date (for example, 7 days before the event).
• Partial refunds within a window, with the platform's payment processing fees withheld.
• Non-refundable tickets, which still entitle you to a refund in the cases described in section 4 below.

If you have a question about a specific event's policy, use the Contact organizer link on the event page before you buy.

3. Requesting a refund

You can request a refund from your order page under My tickets. The request is forwarded to the organizer, who has 7 days to approve or decline it. If they approve, the refund is initiated immediately and typically settles within 5 to 10 business days, depending on your bank or mobile money provider.

If the organizer declines or does not respond within 7 days, you can escalate to LoopInOne support. We will mediate and, where we believe the organizer's response is unreasonable in the context of their published policy, we may resolve the dispute on your behalf.

4. Cancellations and material changes

If an event is cancelled, you are entitled to a full refund of the ticket price, regardless of the organizer's normal refund policy. The organizer is responsible for issuing the refund; LoopInOne will step in if they fail to do so within a reasonable time.

If an event is materially changed in a way that significantly affects the value of your ticket (for example, the headline act drops out, the date moves, or the venue changes to a different city), you are entitled to a full refund. Changes to running order, supporting acts, weather contingencies, or other details typically do not qualify as material.

Where local consumer-protection law gives you stronger refund rights than this policy, those rights apply.

5. Fees and payment-processor charges

Where the organizer's policy provides for a full refund, LoopInOne will refund the ticket price in full. Payment-processor charges and any other fees disclosed at checkout may be retained where the organizer's policy explicitly says so, and where the law allows.

If we cancel an event ourselves, or if we determine that the organizer is in serious breach of these terms, we will refund the full amount you paid, including any fees.

6. Chargebacks

If you ask your bank or card issuer to reverse a payment by raising a chargeback, the funds are placed in dispute and your access to the relevant ticket may be suspended while the dispute is resolved.

Before raising a chargeback, please contact us. Almost every issue is faster to resolve directly. Repeatedly raising chargebacks for tickets you used, or that were correctly delivered, may result in your account being closed.

7. Contact

For refund support, email [email protected] from the address linked to your LoopInOne account, with your order ID in the subject line. We typically reply within one business day.